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Department of Finance: Division of Revenue

CUSTOMER SERVICE SURVEY

The Delaware Division of Revenue wants to meet your service and information needs. Please take a few minutes to give your input on how we can improve. Your answers on this survey are confidential. If you would like a response, simply leave your email address in the space provided.

Division of Revenue Customer Service Survey:

  1. What was the purpose of your visit on our website? (Check all applicable boxes)
    Office Locations
    Personal Taxes
    Business Taxes
    Electronic Filing
    Personal Forms
    Business Forms
    		 License Registration/Renewal
    Policies
    Publications
    Unclaimed Property
    Refund Status
    Other
  1. Were you able to find what you were looking for?
    Yes
    No

    		 If no, please explain:
  1. How often do you visit our website?
    First-time visitor
    Weekly/ Daily
    		 Monthly
    Seasonal
  1. How would you describe yourself?
    Business owner or employee looking for information for your business
    Member of the general public looking for information for yourself
    Tax Professional looking for information for your client
    Other (please specify)
            
  1. Did your visit to our website eliminate your need to call, write, or visit us in person?
    Yes
    		 No
  1. Please rate the following aspects of our website:

    Information is easy to comprehend:
    Very Satisfied
    Satisfied
    Neutral
    Dissatisfied
    Very Dissatisfied
    Information is well organized:
    Very Satisfied
    Satisfied
    Neutral
    Dissatisfied
    Very Dissatisfied
    Appearance:
    Very Satisfied
    Satisfied
    Neutral
    Dissatisfied
    Very Dissatisfied
    Information located quickly:
    Very Satisfied
    Satisfied
    Neutral
    Dissatisfied
    Very Dissatisfied
    Overall Rating:
    Very Satisfied
    Satisfied
    Neutral
    Dissatisfied
    Very Dissatisfied

  1. How do you think our website can be improved or changed to meet your needs?

  1. If you desire a response to this survey please provide your email address below.
Last Updated: Thursday, 22-Feb-2007 10:26:20 EST
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